Payment and Delivery Conditions

When purchasing a product in this online shop you agree with the following conditions:

'Money back guarantee' possibility within 30 days after purchasing if it has been made clear to Stentec within this period, that, although the system requirements are met, the product does not function conform specifications. This only applies to Stentec products.

For all products in unopened and undamaged package: return and money back guarantee if purchased product is returned within 14 days. This doesn't apply to shipping costs.

In the online shop you can pay with:

Please contact us if you wish to pay by bank transfer or another method via, or telephone +31 515 443515.

For payments in the online shop we use a payment service provider: Docdata. For information on the available payment methods you can contact Docdata by sending an e-mail to

To reverse payment you need to contact your credit card company for their terms and conditions.

All Stentec products come with 3 months free helpdesk support ( For products by other manufacturers we only give advice on easy correctable problems. Usually we will refer you to the manufacturer's helpdesk.

Prices mentioned in the online shop include 21% Dutch VAT. Shipping costs are excluded.

License agreement
After purchase of software you receive a license to use the delivered software according to the license agreement that comes with the software (as stated by the manufacturer). Copying is prohibited (other than for back-up purposes).

CD-ROM's, books and hardware are shipped with Priority Mail, usually within 1 or 2 working days after the order was placed. If you ordered downloadable products, an e-mail with license code(s) and download instructions is send directly after payment approval. No rights can be derived from mentioned delivery times.

Stentec cannot be held responsible for consequences after using the delivered product.

Modifications reserved on all mentioned information and prices.

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